Eur.Ing. Dr. Bill
BSc(Hons), PhD, DMS, CEng, R
Eng Des, FIED, FCMI, FHEA
Bill is a strategic
innovation management consultant and educator as
well as a prolific writer on service design. He is
reckoned to be one of
the world's leading experts on developing and
improving processes and operations in the service
To email Bill, click here.
Peter is a researcher and has worked in the field
of Sports Management and looking at the future of
To email Peter, click here.